FAQs (Frequently asked questions and answers)

In this section you can find the answers to many questions related to the functioning, configuration, installation and uninstallation of . You can also find the answers to your questions about viruses and other threats. If you want to consult the answer to one of the questions in the list, click it.

1. What is the activation code? Where can I find it?

2. How can I activate the product?

3. How can I extend the duration of the services?

4. Where can I see my client details?

5. How can I activate licenses on several computers?

6. How can I reinstall the program if I’ve formatted my hard disk or changed my PC?

7. Is it necessary to uninstall the program before installing an updated version?

8. How can I renew my product services?

9. When do my product services expire?

10. Can I install it if I already have an antivirus installed?

11. How can I run a self-diagnosis of ?

12. What is the firewall protection? How can I configure it?

13. Does protect me against vulnerabilities?

14. Is it necessary to create the Rescue Disk?

15. How do I scan a single folder or file?

16. How do I carry out a full scan of my computer?

17. What can I do if a file is considered suspicious?

18. How can I send a file to the virus laboratory?

19. I have disinfected a virus, why does its name still appear in the report?

20. What happens if I disable the automatic protection?

21. How do I know if the program is up-to-date?

22. How do I configure the program to update automatically?

23. How often should I carry out updates?

24. How do I uninstall the program?

25. How do I find out the version of the program?

26. More information about access to shared folders

27. Does incorporate a self-protection system?

28. How can I configure the firewall to access shared folders on other computers?

29. The firewall displays a pop-up message. What option should I select?

FAQs (Frequently asked questions and answers)